Terms of Sale and Use

Last updated 9 November 2026

1. Who we are and what you are buying

These terms apply when you buy and use The Consult Method. Please read them before you buy, because by completing your purchase you agree to them.

The Consult Method is provided by Demi Louise Miles-Kindon, trading as By Demi, of Middlemore Lane, Aldridge, Walsall, WS9 8SP. Contact: demi@thebusinessconsultant.info. In these terms "we" and "us" mean By Demi, and "you" means the person or business buying access.

The Consult Method is an online tool and education resource for skin practitioners. It includes:

• the Skin Plan Builder, which turns a client consultation into a branded home care routine, treatment plan and costs
• a starter library of home care products with clinical reasoning, which you can edit
• consultation and consent form templates
• an ingredient guide and other educational content written by By Demi

It is sold for professional use. It is intended for qualified or training skin and aesthetics practitioners using it in the course of their work. It is not intended for members of the public to plan their own skincare.

2. Your purchase and licence

One-off payment. You pay once, at the price shown at checkout. There is no subscription and no automatic renewal. Payment is taken by our checkout provider, ThriveCart, and its payment processor, Stripe; we never see your full card details.

Access. After payment you receive a link and an access code by email. You use these to create your own account. Your account, your library and your clinic settings are separate from every other buyer's, and nothing you change affects anyone else.

Licence. Your purchase gives you a personal, non-transferable licence to use The Consult Method for your own practice, for as long as we provide the service (see section 7). The licence covers one practitioner. Each additional practitioner in your clinic needs their own purchase.

What the price includes. The builder, the starter product library, the form templates and the educational content as they stand on the day you buy, plus any updates we choose to release to all buyers. We may offer new add-ons or courses separately in future; they are not included unless we say so.

3. Cancellation and refunds

All sales are final once your access has been sent. Because The Consult Method is digital content that you can use as soon as you buy, we do not offer refunds for change of mind, for not using it, or for buying by mistake.

If you are buying as a consumer. If you buy for personal rather than business purposes, UK law normally gives you 14 days to cancel. At checkout you are asked to agree that your access starts straight away and that, by agreeing, you lose that 14-day right to cancel. You will not be able to complete your purchase without agreeing.

If something does not work. This does not affect your legal rights. If The Consult Method does not work as described and we cannot fix it within a reasonable time, contact us at demi@thebusinessconsultant.info and we will put it right, or offer a fair partial or full refund if we cannot.

Duplicate payments. If you are charged twice for the same purchase, we will refund the duplicate.

4. Using the builder in your practice

Your clinical judgement comes first. The Consult Method suggests products and routines from the information you enter. The suggestions, product reasoning and ingredient guide are general educational material. They are not medical advice and do not replace your own assessment, training and professional judgement. You decide what to recommend to each client, and you are responsible for that recommendation.

Work within your scope. Only recommend products and carry out treatments you are trained, qualified and insured to provide. Refer clients to a GP, dermatologist or other medical professional where appropriate.

Forms and consent. The consultation and consent forms are templates. Before you rely on them, check that they suit your treatments, your protocols and your insurance, and change them where needed. Your insurer or a legal adviser can confirm what your consent process must include.

Products and prices. The starter library includes products from many brands, including professional ranges such as Circadia that are sold through practitioners. Prices, links and product details were correct to the best of our knowledge when added, but brands change formulas, prices and stock. Check them, set your own prices, and remove any product you do not stock or recommend. Including a brand does not mean that brand endorses The Consult Method, or that you are an authorised stockist.

Educational content. The ingredient guide and other teaching material reflect By Demi's approach and training. They do not make you qualified to perform any treatment.

5. Your clients' information

You are responsible for your clients' data. Client consultations, records, forms, signatures and photos are saved on the device you use, not on our systems. We never receive them. You are the data controller for that information under UK data protection law. That means you must:

• have a lawful reason to collect it, and the client's explicit consent where you record health details and photographs
• tell clients how you use and store their information, in your own privacy notice
• keep your devices secure, with a passcode, and not leave the builder open on a shared device
• download backups regularly and store them securely, because records saved on one device are lost if that device is lost, broken or its browser data is cleared
• register with the Information Commissioner's Office (ICO) if the law requires you to

We cannot recover client records. Because they never reach us, we cannot restore records, forms or photos from a lost device or a deleted browser. Keeping backups is your responsibility.

Client plan links. A client plan link carries the plan itself. Anyone with the link can open it, so send it only to the client it is for.

Our Privacy Policy explains what we do with your own information as a buyer.

6. Our content and fair use

What belongs to us. The builder, its design, the starter library's descriptions and clinical reasoning, the form templates, the ingredient guide and all other educational content belong to By Demi. Brand and product names belong to their owners.

What belongs to you. Your logo, clinic details, the products and treatments you add, and the plans you create for your clients are yours. You may give your clients their plans, PDFs and forms freely.

You must not:

• share your login, access code or account with anyone else, or let other practitioners use your account
• copy, resell, republish or share the builder, the product library, the forms or the educational content, including as screenshots, training material or a competing product
• try to get around the login, copy the code, or interfere with how the service works
• use The Consult Method for anything unlawful

If you break these rules, we may suspend or close your account without a refund.

7. Availability, liability and the legal bits

Availability and updates. We aim to keep The Consult Method available and working, but it may occasionally be unavailable for maintenance or for reasons outside our control. We may improve, change or remove features. We will not remove the core builder from buyers without notice.

If we stop providing it. If we ever decide to close The Consult Method, we will give you at least 90 days' notice by email so you can download your library and client backups. If we close it within 12 months of your purchase for reasons other than your breach of these terms, we will refund a fair proportion of the price you paid.

Our liability. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited. Otherwise:

• we are not responsible for the recommendations you make to clients, the treatments you carry out, or their outcomes
• we are not responsible for loss of client records, forms or photos stored on your device
• if you buy for business purposes, we are not liable for loss of profit, business, income or opportunity, and our total liability to you is limited to the price you paid

Changes to these terms. We may update these terms. We will email you about any important change. The version that applies is the one published when you buy, together with any later change we have told you about.

Ending your account. You can ask us to close your account at any time. We may close it if you break these terms.

Law. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring a claim in your local courts.

Contact. demi@thebusinessconsultant.info